Contact us
We aim to reply to inquiries within the next business day.
Reception hours: Monday to Friday (11:00 to 17:00) (excluding Saturdays, Sundays, national holidays, Golden Week, summer holidays, and New Year holidays) We will reply during these hours.
If you do not receive a reply from us after several days, we apologize for the inconvenience, but please contact us again.
[Please note]
- Please note that depending on your email receiving settings or if you are using free email (Yahoo! Mail, Gmail, etc.), our reply email may be filtered into your spam folder.
- Also, if you have spam protection enabled, please unblock the domain "hyperice.jp". (If you do not unblock it, you may not receive communications from our online store.)
- For products purchased from places other than our online store, please contact the place of purchase directly.
- Inquiries will be handled in the order they are received, so please understand that it may take some time to receive a reply.
- Inquiries received outside of business hours will be replied to on the next business day or later.
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