Refund policy
About Returns, Exchanges, and Cancellations
About Returns and Exchanges
While we take the utmost care in managing our products, if you receive the wrong product or quantity, or a defective product, we will accept returns and exchanges at our expense (shipping and handling fees included).
We apologize for the inconvenience, but please contact customer support by email within 7 days of receiving the product.
In the case of returns or exchanges due to customer reasons, the customer will be responsible for the return shipping costs and any fees incurred during the refund process.
Please be sure to check the following, as returns and exchanges are not possible in the cases described below.
- If the product is sent back without prior notification of a return or exchange request.
- If more than 8 days have passed since delivery.
- If the customer has used the product even once.
- If a malfunction occurs due to use for purposes other than the product's intended use.
- If the product has been washed, processed, etc. after delivery.
- If the instruction manual or other accessories are damaged, soiled, or lost.
- In the case of sale items and coupon-applied items.
- If you wish to return or exchange an item, please contact customer service in advance.
- If the item is out of stock, we may not be able to accept your desired color or size exchange.
- If you do not receive a reply from customer support within one week of your inquiry, there is a possibility that your email did not reach us.
We apologize for the inconvenience, but please contact us again. - Depending on the condition of the product and the reason, we may not be able to accept returns or exchanges.
Regarding Returns of Defective Products
While we take every precaution to ensure the quality of our products, if you receive a product that is damaged, soiled, defective, or different from the one you ordered, please contact us within 30 days of delivery.
We will cover the return shipping costs and fees and send you a replacement product as soon as possible.
However, if the product is out of stock, we may not be able to send you a replacement product immediately. We apologize for any inconvenience this may cause.
In that case, customer support will contact you to inform you that there may be a delay in preparing the replacement product and to let you know when it is expected to be delivered.
If the packaging material is dirty or has holes, it may be due to damage that occurred during delivery.
We apologize for the inconvenience, but please keep the packaging materials until the return process is complete.
About Cancellations
We generally cannot accept additions, changes, or cancellations of items, or changes to payment methods, after an order has been completed. Please understand this in advance.
About Refund Methods
If You Paid by Credit Card
After the cancellation process is completed, the refund will be processed through your credit card company.
Depending on the timing, the refund may be processed after the amount has been debited, or it may be offset, so please check with your card company for details.
Please note that if the date and time we confirm your return has passed since your billing deadline, the refund may be made by bank transfer after the product price has been debited.
In that case, please note that if the return is due to your own reasons, the bank transfer fee will be borne by the customer.
If you paid by cash on delivery
The refund will be made by bank transfer. We will ask for your account information by email, so please specify the bank account.
Please note that if the return is due to your own reasons, the bank transfer fee will be borne by the customer.
Please note that we cannot accept refunds by registered mail as we cannot prove the contents. Thank you for your understanding.